Are we listening or arguing?
\n\u201cA New York photographer I once met traveled all over the world doing expensive location shoots for big-name clients like Revlon and Lanc\u00f4me. At one point he shared with me how he would give clients exactly what they had asked for, then be mystified when they didn\u2019t like the end result. Even if it were the pyramids in Egypt, he said, they\u2019d ask him to shoot it over.
\nIt did no good to become defensive or argue with the clients, even though he had followed their specifications perfectly. Instead, he eventually learned\u2014after losing several lucrative accounts\u2014that all he had to do was say, \u201cSo let me see if I\u2019ve got this right. You want more of this and less of that? Correct? Okay, I\u2019ll go reshoot it and bring it back so you can see if you like it.\u201d
\nIn other words, he learned to argue less with the people who were paying the bills and to listen more\u2014responding and adjusting to their feedback until they were satisfied.\u201d
\nExcerpt From
\nThe Success Principles(TM) – 10th Anniversary Edition
\nJack Canfield & Janet Switzer<\/p>\n","protected":false},"excerpt":{"rendered":"
Are we listening or arguing? \u201cA New York photographer I once met traveled all over the world doing expensive location shoots for big-name clients like Revlon and Lanc\u00f4me. At one point he shared with me how he would give clients exactly what they had asked for, then be mystified when they didn\u2019t like the end …<\/p>\n